Website Career Resources

POSITION/TITLE:                  Career Navigator – WIOA

DEPARTMENT:                      WIOA, Southwest American Job Center


To provide career planning services to eligible participants in the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker populations.  Services include intake, eligibility, assessment, referrals, enrollment, monitoring and recordkeeping, and matching of skills with employment opportunities and Job Search Assistance.  Facilitate the successful placement of customers in training programs and/or employment.  Develops and maintains effective relations with State and Federal agencies, local employers, and community groups.


  • Determines eligibility of participants using WIOA and local guidelines.
  • Assess customer’s skills and career goals and relate them to employment opportunities; contribute to customer’s employment plan.
  • Identify customer skill gaps and facilitate job skill and readiness training through workshops and auxiliary services.
  • Make referrals to agencies providing supportive services, based on client needs and services offered.
  • Work directly with clients to assess needs leading to self-sufficiency, based on a centralized database and stated needs.
  • Develop an individualized employment plan in partnership with the customer, which identifies strengths, weaknesses, and barriers, as well as identifies specific goals and activities.
  • Provide ongoing career planning services to WIOA customers; monitors and track measurable program outcomes using a timely and efficient process documenting the customers’ incremental progress towards achieving goals in CTHires.
  • Develop relationships with local employers for job placement opportunities; make client referrals as opportunities arise.
  • Perform ongoing labor market research and development on an employer database in order to stay current with job market opportunities and needs.
  • Maintain attendance records for all customer’s assigned activities in the CTHires system.
  • Complete required forms and input data into the CTHires system in real-time. Provide timely reporting to managers as needed.
  • Facilitate the transferal of cases to Business Services Unit when the time has come to pursue a job search as a new activity.
  • May be required to provide phone coverage and respond to walk-in visitors.
  • Assist with the caseload of colleagues as needed.
  • Other duties as assigned.


  • College or university degree preferable. Two to four years related experience and/or training; or equivalent combinations of education and experience.
  • Career planning/case management experience, as indicated above. Knowledge of the CTHires software and Workforce Innovation and Opportunity Act policies and procedures preferred.
  • Knowledge of community resources and supportive services.
  • Oral and written communication skills; interpersonal skills; ability to work collaboratively.
  • Customer service mindset; ability to work with diverse populations and treat all clients with high levels of respect.
  • Critical and creative thinking ability; organizational and problem-solving skills.
  • Ability to multi-task, good time management.
  • Ability to solve practical problems and interpret a variety of instructions where only limited standardization exists.
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