Website Career Resources, Inc.

JOB SUMMARY: In a residential program, provide general case management duties including intake assessment, individual and group counseling, case record management, discharge preparation, and aftercare services.


  • Conduct client orientation
  • Perform intake coordination with funder
  • Collect intake data, perform client needs assessments and make recommendations to the supervisor regarding treatment needs.
  • Develop and document program plan goals with client, monitor treatment stipulations, job readiness preparation, community resources referrals, completion of weekly counseling and budget sheets, mandatory savings and rent payment.
  • Develop and implement a discharge plan for clients.
  • Schedule, conduct, and document individual counseling sessions that address client personal issues and program performance.
  • Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
  • Facilitate and document group meetings that address substance abuse, vocational progress, and correctional pre-release issues.
  • Maintain client files and ensure compliance with Agency policy regarding confidential information.
  • Complete counseling sheets, progress reports, and closing summaries on all assigned clients.
  • Complete all client-related documentation and make log entries on all shift activities.
  • Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities. Assist the supervisor in monitoring and training staff and new personnel.
  • Using discretion and judgment; implement agency disciplinary procedures as needed and complete all related paperwork.
  • Recommend program terminations, directly coordinate returns to custody, and handle emergency situations in accordance with policy.
  • Complete incident reports as needed.
  • Provide services and counseling to clients participating in the Aftercare program.
  • Perform functions of human service workers such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.
  • Maintain a working knowledge of and abide by the agency’s programs, policies, and procedures.
  • Perform other tasks as assigned by the supervisor.


  • A Bachelor’s degree preferred and one-year experience in the social service or criminal justice field.
  • Individuals should possess the necessary skills to adequately handle the assigned caseload, including:

1. Competency with computers

2. Detail oriented, well organized

3. Strong communication and interpersonal skills

4. Ability to interface with a diverse population

5. Bilingual preferred

6. Familiarity with Court Support Services Division (CSSD)

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