POSITION/TITLE: CASE MANAGER
DEPARTMENT: ISAIAH 61:1 RESIDENTIAL
SUPERVISOR: CASE MANAGER SUPERVISOR
JOB SUMMARY: In a residential program, provide general case management duties including: intake assessment, individual and group counseling, case record management, discharge preparation and aftercare services.
- Conduct client orientation
- Collect intake data, perform client needs assessments and make recommendations to the supervisor regarding treatment needs.
- Develop and document program plan goals with client, monitor treatment stipulations, job readiness preparation, community resources referrals, completion of weekly counseling and budget sheets, mandatory savings and rent payment.
- Develop and implement a discharge plan for clients.
- Schedule, conduct, and document individual counseling sessions that address client personal issues and program performance.
- Make recommendations to the supervisor for corrective action as required and monitor on an ongoing basis.
- Facilitate and document group meetings that address substance abuse, vocational progress, and correctional pre-release issues.
- Maintain client files and ensure compliance with Agency policy regarding confidential information.
- Complete counseling sheets, progress reports and closing summaries on all assigned clients.
- Complete all client-related documentation and make log entries on all shift activities.
- Conduct periodic weekend program monitoring to supervise and train weekend staff in all areas of job responsibilities. Assist the supervisor in monitoring and training staff and new personnel.
- Using discretion and judgment; implement agency disciplinary procedures as needed and complete all related paperwork.
- Recommend program terminations, directly coordinate returns to custody and handle emergency situations in accordance with policy.
- Complete incident reports as needed.
- Provide services and counseling to clients participating in Aftercare program.
- Perform functions of human service workers such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.
- Maintain a working knowledge of and abide by the agency’s programs, policies, and procedures.
- Perform other tasks as assigned by the supervisor.
- A Bachelor’s degree preferred and one-year experience in the social service or criminal justice field.
- Individual should possess the necessary skills to adequately handle assigned caseload, including:
- Competency with computers
- Detail oriented, well organized
- Strong communication and interpersonal skills
- Ability to interface with a diverse population